To return or exchange your gift selection:

1. Obtain the Return Shipping Authorization Code: Email us at sales@intertradingcentre.com or call us at +668 6554 9969 to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to jewellery, loose diamond, and loose gemstone order from the US, Canada, UK, and Australia.)

2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond & gemstone reports. (Replacing item’s report will be charged additionally). Your Inter Trading Centre Cleaner is complimentary; please keep this as a token of our appreciation. For resizes, do not include original report and accompanying materials. For security reasons, do not write jewellery, diamonds or other related words anywhere on the package.

3. Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewellery box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewellery box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewellery box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. Inter Trading Centre and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.

4. If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Inter Trading Centre. Inter Trading Centre is not responsible for items lost or damaged while shipping.