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If you are not completely satisfied with your purchase we will be happy to offer you a full refund or exchange. You can return your order within 3 days of receiving your goods. Due to hygienic reasons, earrings are not returnable. Kindly contact our customer service at sales@intertradingcentre.com before returning your purchase. All returned goods undergo a quality inspection and must be returned in perfect condition, unworn, in their original, undamaged packaging.
Refunds are processed within 14 days of the receipt of returned items. For all undamaged, unworn and correctly returned products we will refund the original amount minus shipping costs to the original form of payment.
After we receive the returned order, we will inspect and verify the condition of the item. Returns take approximately 7 business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by bank’s transfer if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. Inter Trading Centre is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Inter Trading Centre is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of US$50. Return shipping authorizations are active for 7 days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please email us at sales@intertradingcentre.com or call us at +668 6554 9969 to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please email us at sales@intertradingcentre.com or call us at +668 6554 9969
If you wish to exchange your purchase, this must be done within 3 days of receiving your goods.
Please contact our customer service for help with returns, refund or exchange questions at sales@intertradingcentre.com.
